Wayfair Supplier Onboarding Redesign
Reduced onboarding time by 75%, improved supplier engagement by 30%, and boosted conversions by 20% through thoughtful UX solutions and end-to-end process redesign.
Compliance and Fraud Prevention at Wayfair
I led the integration of a Know Your Business (KYB) process to automate and streamline compliance checks for new and existing suppliers.
Intuit’s Help Entry Redesign
At Intuit, easy access to help is crucial for customer satisfaction and platform success. We created a Help Entry Interaction Button that seamlessly fits within TurboTax and TurboTax Live while being user-friendly for all devices and users.
