I design the systems that let businesses and their users trust each other.
Identity, onboarding and compliance flows at Wayfair, Intuit and T-Mobile; in environments where legal, security and engineering all have to agree before anything ships. 12+ years owning ambiguous, high-stakes problems end to end, from before there's a spec through what actually ships.
My foundation is visual craft and it still sets my bar. But the work that matters most now happens earlier: defining what the problem actually is, and getting everyone to consensus on it before the first screen gets designed.
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Designed account security and identity experiences for systems serving 100M+ customers, owning secure line linking from problem framing through shipped iteration. Most of the work was upstream; getting security, legal, engineering and accessibility to consensus on the requirement before there was anything to design.
UX Research Champion, 2025.
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Owned supplier onboarding and Know Your Business identity verification on Wayfair's net-new enterprise, desktop-first supplier platform; a system spanning five teams outside design. Reframed the onboarding flow around progressive disclosure to cut activation time by more than half, and the design methodology that came out of it was adopted across the design org as the model for later process redesigns.
Best Innovation Award, 2022.
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Designed the help entry experience for TurboTax across DIY and TurboTax Live, shaping how customers moved between self-service and assisted support at the moments they were most likely to stall. Contributed components and patterns to the Intuit Design System.
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Built the visual design foundation the rest of my work stands on: typography, layout, hierarchy, and the discipline of getting something to a finished bar.
When I’m not designing
You’ll find me at local creative meetups, discovering San Diego’s best taco shops and coffee spots, and training for my first triathlon or going to a music festival.
